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Nationwide Excellence in Medical Records Management.

Request My Records
Custodian Inquiry

Request My Records

Welcome!


Digital copies of your records can easily be requested by filling out a release form on this site—just click the "Request My Records" button to get started. There is a fee for copying and delivering records, which helps cover the cost of securely and efficiently fulfilling requests. All charges are in full compliance with applicable state and federal regulations. We look forward to assisting you and ensuring you have a smooth and secure experience accessing your records.

 

Records Request Form


Frequently Asked Questions

Select the “Records Request Form” button on this page then choose from the options provided. You can either search for your provider or select a state to begin the form process. Once completed we will be notified your request and you will receive a confirmation email with a link to check the status of your request.
You can check the status of your request online anytime by visiting our "Records Request Status" page HERE.
When a doctor’s office closes there is a transition period between when they close and when we receive full access to their records. In rare cases it can take several weeks to months for us to gain full access.
Most states allow by law up to 30 days to process records requests. It can take that long for a variety of reasons including influx of requests, pulling your paper records from our Records Center to be scanned, or waiting for the complete data transfer from the doctor’s office. There is usually a transitional period between when an office closes and we get full access to the records.
When you filled out the electronic form you may have seen a notation in red saying “Coming Soon”. When a doctor’s office closes there is a transitional period between when they close and when we receive full access to their records. In rare cases it can take several weeks to months for us to gain full access.
No, we do not mail paper records. You can have records sent to you via secure email link (preferred) or mailed via certified USPS on a USB drive.
a. The fee charged is for the processing of your request, not for the actual contents of the records. The fee may include the cost of copying, extracting, and mailing the records, supplies, and labor costs for the time involved. Because we use our resources to reproduce a copy of the medical file, we are allowed to charge a fee.

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Records Request Form

My Request Status