As of June 30, 2026, Dr. Michael Bartiss is no longer seeing patients at Family Eye Care of the Carolinas. His patient records have been transferred to Morgan Records Management, the appointed records custodian — you can request copies at any time. Family Eye Care remains open; Dr. Benjamin Wacker, OD, will see adults and children older than 8 years of age.
Digital copies of your records from Family Eye Care of the Carolinas can be requested by filling out the secure release form on this site — click the “Request My Records” button to get started. In accordance with applicable state law, a reasonable fee may be charged for the copying and delivery of records. You will receive an email confirmation once your request is received.
Already made a request? Follow its delivery status by clicking the link below and entering the ticket information that was mailed to you.
My Request Status
Tell us who you are and what records you need.
Required by HIPAA. We may ask for ID or additional confirmation.
Our team retrieves and packages your file, with status updates by email.
Records are delivered by encrypted download or postal mail — your choice.
An organization responsible for securely maintaining and managing patient medical records on behalf of a healthcare provider or facility.
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What to submit, what happens next, and how to check the status of a request you have already made.
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Find any closed practice whose medical records Morgan Records Management maintains as custodian.
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In accordance with applicable state law, you may be charged a reasonable fee for the copying and transmittal of records. The exact amount depends on the size of your file and your state's regulations.
Most states allow by law up to 30 days to process records requests. Due to the high volume of requests we receive, it can take up to 30 days. We do our best to process all requests sooner, as we know how important they are.
Yes, with proper authorization. Parents or guardians for minors, attorneys with a HIPAA-compliant release form, and others with notarized permission may submit requests on your behalf. The form will guide you through what is required.
Call our medical records team at (833) 888-0061 and we will mail you a paper request form.
Contact the medical records team, Monday through Friday, 8 AM – 5 PM Eastern.
Phone: (833) 888-0061
Email: medical@morganrecords.com